EVSO, located at Route de Neuchâtel 12 - CH 2520 La Neuveville, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Route de Neuchâtel 12 - CH 2520 La Neuveville

Personal data that we process

EVSO processes your personal data because you use our services and/or because you provide us with these data yourself.

Below is an overview of the personal data we process:

  • First and last name 
  • Address details
  • Telephone number
  • E-mail address

For what purpose and on the basis of which basis do we process personal data?

EVSO processes your personal data for the following purposes:

  • Processing your payment
  • To be able to call you or send you an e-mail if this is necessary for us to be able to provide our services
  • To inform you about changes to our services and products
  • EVSO also processes personal data if we are legally obliged to do so.

How long do we keep personal data

EVSO will not keep your personal data longer than is strictly necessary to realize the purposes for which your data are collected.

Sharing personal data with third parties

EVSO only provides personal information to third parties and only if this is necessary for the implementation of our agreement with you or to meet a statutory obligation.

Cookies, or similar techniques, we use

EVSO uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. EVSO uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. You can opt out of cookies by configuring your internet browser so that it does not store cookies anymore. In addition, you can delete all information previously stored through your browser settings.

For cookies placed by third parties (e.g. Google Analytics) please refer to the statements these parties provide on their website. Please note that we cannot exert any influence on the content of these statements or on the cookies of these third parties.

Reviewing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for the data processing or to object to the processing of your personal data by EVSO and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, data modification or request to withdraw your consent or objection to the processing of your personal data to EVSO.

How we protect personal data

EVSO takes the protection of your personal data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly protected or there are indications of abuse, please contact EVSO.

General terms and conditions of sale

Article 1: General

These general terms and conditions of service are intended to specify the organisation of the contractual relationship between the Provider and the Customer, and apply to all training courses provided by the European Veterinary Society of Osteopathy (EVSO), and supplement the common will of the parties on all points where this has not been clearly expressed.

The term "Provider" refers to EVSO, whose registered office is Route de Neuchatel 12, 2520 La Neuveville, Switzerland, or any person authorised to represent it.

“Customer" means the legal entity or natural person who has paid the registration fee and accepted these general terms and conditions.

The general terms and conditions apply exclusively to training courses concluded between the Provider and the Customer.

Any other conditions are only binding on the Provider after express written acceptance by the Provider.

The information and/or prices contained in the Service Provider's documents, catalogues, advertisements, brochures or websites are given as an indication only. Prices are net and without discount on the day of registration for training courses and of the order for publications.

Acceptance of an offer by the Provider shall constitute acceptance without reservation of these terms and conditions.

The general terms and conditions may be modified at any time and without prior notice by the Provider, the modifications will be applicable to all orders placed after the said modification.

When an individual undertakes a training course at his/her own expense, the contract is deemed to be formed on the date of receipt by the Provider of the enrolment form and the related payment; in all other cases, it is formed by the receipt by the Provider of the enrolment form and/or any other order letter signed by the Customer, accompanied by the related payment.

Article 2: Documents governing the agreement of the parties

The documents governing the agreement of the parties are, to the exclusion of all others, in decreasing order of priority:

The Provider's Internal Training Regulations, relating to the rights and obligations of the participants during the training sessions, and to the discipline and guarantees attached to the implementation of the training courses;

The duly completed registration form;

The training course educational sheets;

The present general conditions;

The offers given by the Provider to the Customer;


All other annexes.

In the event of a contradiction between any of these documents, the document with the higher priority shall prevail for the interpretation in question.

The provisions of the general terms and conditions and of the aforementioned documents express the entire agreement concluded between the parties. These provisions therefore prevail over any proposal, exchange of letters, notes or e-mails prior to their signature, as well as over any other provision appearing in documents exchanged between the parties and relating to the subject of the contract.

Article 3: Terms and conditions of registration

The agreement is only perfectly concluded between the parties subject to the express acceptance of the order.

The acceptance of the order is done by returning the registration form set up by the Provider to the address appearing on it, accompanied by the payment relating to it.


Article 4: Integration conditions

Participation in the training courses offered by the Provider is conditional on the registrant using it in their work environment, in compliance with the prerequisites required for each course.

The validation or selection procedure of the participants to the training is the Provider's decision.

The Provider expressly reserves the right to freely dispose of the places selected by the Customer in the absence of full payment of the invoice.

Article 5: Registration and financial conditions

The price only includes the training and the teaching material. Meals are not included in the price of the course, unless otherwise stated at the time of registration and option proposed by the Provider. 

Travel and accommodation costs are the sole responsibility of the Customer.

From the date of sending the registration form, the Customer has 10 days to withdraw from the course. The Customer shall inform the Provider by e-mail with acknowledgement of receipt. In this case, no amount can be demanded from the Customer.

At the end of this period, a deduction of 30% of the price will be made to cover administrative costs (see the registration form for the exact amount). The balance is paid at the end of the training session that the Customer has not attended.

Concerning the training agreements (company financing), upon receipt of the Customer's registration, the Provider will send a paid invoice as a simplified agreement.

Article 6: Terms and means of payment

Prices are established exclusive of tax. They are invoiced according to the conditions indicated on the registration form. Payments shall be made in euros and in cash at the time of registration by any means indicated on the said form.

6.1. Terms of payment

Payments shall be made when the registration form is sent, without discount, rebate or discount unless otherwise agreed. The payment dates, which are the corollary of the registration dates, are deemed to be contractually agreed and cannot be unilaterally called into question by the Customer under any pretext whatsoever, including in the event of a dispute.

6.2. Late payment

There are no penalties for late payment. Late payment invalidates the registration and participation of the Customer in the training course for which he has registered. 

Article 7: Training procedures

7.1. Numbers

The number of participants varies according to the course.

7.2. Procedures for running the course

The training courses take place on the dates and under the conditions indicated on the training course information sheet(s) and the registration form.

7.3. Nature of the training course

The training courses provided by the Provider fall within the scope of continuing and complementary veterinary training, which the registered person uses within his working environment.

7.4. Nature of the training course

In accordance with the provisions in force, the Provider will provide, at the end of the training, a certificate mentioning the objectives, the nature, the duration of the training as well as the results of the evaluation of the training acquired. In any case, the delivery of any certificate issued at the end of the training is conditional upon the attendance of the whole training and the full payment of its price by the Customer to the Provider.

7.5. Location of the training course

The training courses take place online or in Europe according to what is indicated on the training course sheet(s) and the registration form.

7.6. Insurance

The Customer undertakes to take out and maintain, in anticipation of and during the face-to-face training course, civil liability insurance covering bodily injury, material and immaterial damage, direct and indirect, which may be caused by its actions or those of its employees to the detriment of the Provider. The participant also undertakes to take out and maintain civil liability insurance which also covers the Provider for any prejudicial acts to third parties caused by the participant, and which contains a waiver of recourse clause, so that the Provider cannot be sought or worried.

Article 8: Cancellation of the training

The conditions of cancellation of the training by the Provider are as follows:

In the event that the number of participants registered for the training course is less than 2/3 of the minimum number of participants 10 days before the scheduled start date, the Provider reserves the right to cancel the said training course without any penalty for breach or compensation being due between the parties for this reason.

However, in the event that this number condition is not met, the training course may be postponed to a later date to be communicated by the Provider.

Nevertheless, if the training is not postponed to a later date and the training is not fully completed, the Provider will reimburse any sums received and effectively paid by the Customer.

Article 9: Termination or abandonment of the course

In the event of cancellation or abandonment of the training course by the Customer or its representative(s), less than 10 calendar days before the start of the training course or after the start of the training courses, the Customer shall pay the Provider a penalty clause equal to 100% of the remaining training price.

However, in these two cases, if the Provider organises a training session on the same subject within the next 6 months, a postponement possibility will be proposed within the limit of available places and the Provider will issue a credit note for the amount corresponding to the indemnity paid by the Customer.

Article 10: Attendance

Attendance at all courses organised by the Provider as part of its training programmes is compulsory.

Any absence from a course must be exceptional and will require a written justification.

However, failure to attend a course, either due to the Customer or to the Customer's representative(s), except in cases of force majeure, shall automatically result in the Service Provider invoicing the Customer for a penalty clause amounting to 50% of the course price (on a pro rata daily basis).

In addition, the Trainee shall make up the missed modules, which shall be invoiced to the Customer by right.

Article 11: Preparatory and ancillary work for the order

All plans, descriptions, technical documents, preliminary reports, estimates or any other documents given to the other party are communicated within the framework of a loan of use for the sole purpose of evaluating and discussing the Provider's commercial offer. These documents shall not be used by the other party for any other purpose.

The Service Provider retains all material and intellectual property rights to these documents. They shall be returned to the Service Provider upon request.

Article 12: Information

The Customer agrees to provide the Service Provider with all information required for the implementation of the requested service.


Article 14: Confidentiality

The parties may exchange or become aware of confidential information in the course of the execution of the present contract.

14.1 Definitions

All technical, pedagogical, didactic, educational, documentary, financial, commercial and/or legal information, all know-how relating to teaching, its implementation, studies, products or developments, plans, models and/or products covered or not by intellectual property rights, whether this information is communicated in writing, including in the form of a diagram or explanatory note, or orally, shall be considered as confidential information.

14.2. Obligations

The parties undertake to consider as confidential all information, as defined above, communicated voluntarily or not by the other party or of which the co-contractor would have become aware without the knowledge of his partner.

The party having become aware of this confidential information may not communicate it, in any form whatsoever, to anyone.

The parties undertake to take all necessary precautions to avoid any unauthorised disclosure or use.

14.3. Exceptions

The above-mentioned confidentiality obligations shall not apply to information which the receiving party can demonstrate is :

in the public domain at the time of disclosure

already known to the receiving party at the time of disclosure

disclosed to the receiving party by a third party with a right to disclose the information,

or independently developed by the receiving party.

14.4. Duration

The confidentiality and non-use obligations set forth above shall remain in effect for a period of five (5) years from the termination or expiration of this Agreement.

The Provider provides the material resources (teaching aids, audiovisual resources, computer tools, etc.) and human resources (qualified trainers) strictly necessary for the training. It is understood that the educational tools are made available to the participants only for training purposes, which excludes any use for personal purposes. Consequently, the participant shall refrain from introducing, in any computerised system whatsoever, data that is not strictly related to and necessary for his/her training.

The participant shall refrain from deleting, modifying, adding an access code, password or key different from the one that has been set up as well as introducing into the system data likely to infringe the Provider's economic and non-economic rights and/or to harm the proper functioning of the Provider. Likewise, he/she shall not falsify, duplicate, reproduce directly or indirectly any information or data medium made available to him/her in the context of the training and/or to which he/she has access, or transmit in any way whatsoever any of the Provider's own data.

Article 15: Personal data

EVSO is responsible for data processing.

The information collected shall be processed by computer for the purposes of transactions and transmission of the information and documentation requested, and for prospecting for similar services.

The recipients of the data are the administrative secretariat and the training centre.

You may receive proposals from EVSO for similar services.

You have the right to access and rectify information concerning you, which you may exercise by contacting the Secretary General of the Association.

You may also, for legitimate reasons, object to the processing of data concerning you.

Article 16: Force majeure

Neither party may be held responsible for its delay or failure to perform any of its obligations under the contract if this delay or failure is the direct or indirect effect of a case of force majeure, understood in a broader sense than French case law, such as

  • the occurrence of a natural disaster ;
  • earthquake, storm, fire, flood, etc. ;
  • armed conflict, war, conflict, attacks;
  • labour dispute, total or partial strike at the Service Provider's or Customer's premises;
  • labour dispute, total or partial strike at suppliers, service providers, transporters, post offices, public services, etc;
  • imperative injunction of the public authorities (import ban, embargo);
  • operating accidents, machinery breakdown, explosion.

Each party shall inform the other party, without delay, of the occurrence of a case of force majeure of which it is aware and which, in its opinion, is likely to affect the performance of the contract.

If the duration of the impediment exceeds 10 working days, the parties shall consult each other within 5 working days of the expiry of the 10 working day period to examine in good faith whether the contract should be continued or terminated.

Article 17: Intellectual property

Each party agrees to consider all technical, pedagogical, didactic, educational, documentary, financial, commercial and/or legal information, any know-how relating to studies, reports, products or developments, plans, models etc. which will be given to it by another party as being the industrial and/or intellectual property of the latter and consequently to use them only within the framework of the execution of the content of the articles of the present general conditions.

This information may not be communicated or made accessible to third parties, in whole or in part, without the prior written consent of its owner.

The parties shall not oppose any of their industrial and/or intellectual property rights belonging to them that would prevent the implementation of the order.